Office Manager

Specific Requirements: 

• Directs and coordinates the administrative services in the office such as:
  • Microsoft Office (WORD, Excel, PowerPoint)
  • Reports
  • Mail/Post Office
  • Appointments
  • Phone Sales
  • Performs QBO related tasks including:
  • Billing
  • AR/collections
  • Payables
  • Expense data entry
  • Reporting of sales and payroll taxes
• Works closely with the sales & production teams to ensure good flow of communication and data. This includes a variety of software, websites, documents, and reports to include:
  • GGPro
  • Housecall Pro
  • Microsoft Office
  • Paradox
• Performs personnel related duties by:
  • Running hiring ads to ensure the company is always recruiting.
  • Managing Paradox and setting up interviews.
  • Insuring payroll hours are turned in to the payroll company in a timely manner or does payroll in-house
  • Creating hire packs (W-4, I-9), etc.
  • Assisting with new-hire orientation.
  • Ordering uniforms as needed. Keeps a small amount of inventory for new hires and replacements.
• Manages social media:
  • Facebook, Instagram, Google
  • Responds to both positive and negative Google reviews
  • Maintains office staff as needed by recruiting, selecting, orienting, coaching, and counseling/disciplining.
  • Becomes familiar with The Grounds Guys and Dirty Dog Carpet Cleaning clients and employees
  • Keeps office supplies in stock and orders as needed
  • Keeps workspace organized
  • Takes initiative to drive our Code of Care and abide by our Code of Values
  • Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.
  • Follow up with customers after completed jobs to ensure customer satisfaction with work
  • Assist sales team with follow up on sent proposals
  • Be a sales type of person on the phone
  • Use of scorpion, and other marketing sources to track marketing spending and ROI.
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Benefits:

• Vacation time after one-year of continued service.
• Paid company recognized holidays after 90 days.
• Office uniforms provided after 30 days.
• The apprentice program is for 3 years, starting at $18 per hour for year one, year two $19 per hour, year three $21 per hour. This is a great opportunity for growth as you learn within the company for the right individual.
• Many training opportunities paid for by the company.
• Many incentives as the company grows.